Refund Policy
We stand behind our services. This policy outlines our commitment to customer satisfaction and fair refund practices.
Effective Date: January 1, 2025
Last Updated: January 26, 2025
Refund Policy Summary
30-Day Guarantee
Full refund within 30 days of first subscription for paid plans.
Fair Processing
Most refunds processed within 5-10 business days of approval.
Multiple Methods
Refunds via original payment method or account credit.
Subscription Tier Policies
Starter
$0/month
N/A - Free tier
Can disable account anytime
Growth
$195/month
30-day money-back guarantee
Cancel anytime, access until period end
Professional
$495/month
30-day money-back guarantee
Cancel anytime, access until period end
Enterprise
$995/month
Custom terms in service agreement
Per contract terms
Infrastructure Partner
$2500+/month
Custom terms in partnership agreement
Per contract terms
Refund Scenarios
Subscription Cancellations
Monthly subscriptions cancelled before renewal
Continue access until end of current billing period
No refund - service continues until expiration
Immediate cancellation processing
Annual subscriptions cancelled within 30 days
Full refund minus usage fees
Prorated refund based on unused portion
5-10 business days
Annual subscriptions cancelled after 30 days
No refund - access continues until expiration
Service continues for remaining term
N/A
Service Issues
Extended outage (>48 hours)
Automatic service credit
Credit equal to downtime period
Applied within 1 billing cycle
Data loss due to our error
Full investigation and remediation
Case-by-case basis, up to full refund
30 days from incident resolution
Feature unavailability affecting core service
Service credit or refund
Proportional to affected service
15 business days
Billing Errors
Duplicate charges
Immediate refund processing
Full refund of duplicate amount
3-5 business days
Incorrect subscription tier charged
Refund difference and correct billing
Difference between tiers
5-7 business days
Unauthorized charges
Immediate investigation and refund
Full refund after verification
10-15 business days
How to Request a Refund
Step-by-Step Process
Contact Support
Email support@agrotechspace.com or use the contact form
Provide Details
Include account email, reason for refund, and any relevant information
Review Process
Our team reviews your request within 2 business days
Refund Processing
Approved refunds processed within 5-10 business days
Required Information
- Account email address
- Subscription plan and billing period
- Reason for refund request
- Original payment method details
- Any supporting documentation
Refund Methods
- Original credit/debit card
- Bank transfer (for large amounts)
- Account credit (faster processing)
Exceptions and Limitations
Non-Refundable Items
- One-time consulting services already delivered
- Custom development work after delivery
- Training certifications earned
- Third-party services purchased through our platform
- Accounts terminated for terms of service violations
Prorated Refunds
- Annual subscriptions cancelled within 30 days
- Service credits for extended outages
- Subscription downgrades (credit applied)
- Billing errors and overcharges
Processing Times
- Credit card refunds: 5-10 business days
- Bank transfers: 7-14 business days
- Account credits: 1-2 business days
Need Help with a Refund?
Our customer success team is here to help resolve any billing issues or refund requests.
Billing Support: billing@agrotechspace.com
Customer Success: success@agrotechspace.com
General Support: support@agrotechspace.com
Phone: (555) 123-4567 (Mon-Fri 8AM-6PM PST)
Fair Use Notice: This refund policy is designed to protect both our customers and our business. We reserve the right to refuse refunds for accounts that have exceeded fair usage limits or violated our terms of service.
This policy is subject to change with 30 days' notice. Current policy always available at agrotechspace.com/legal/refund-policy